Call Center News

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Nine in Ten On-Premises Respondents Plan Move to Cloud / Cloud Evaluation; Three in Ten Contact Centers Have Already Transitioned to Cloud
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WAYNE, Pa. - Oct. 19, 2018 - -- Evolve IP®, The Cloud Strategy Company™, today announced that for the second consecutive year Gartner has named it to the Magic Quadrant for Contact Center as a Service, North America. The noted service, the Evolve...
Interactive Northwest, Inc. Application Supports Leading Transcription Engines and Speech-to-Text
Loway, worldwide provider of solutions for call-centers, announced the release of WombatDialer predictive dialer for Asterisk PBX version 18.08.
CEBU CITY, Philippines - Aug. 30, 2018 - -- SophiOutsourcing Inc., a Dumaguete-based business process outsourcing company that provides call center and back office solutions to tech startups, has jumpstarted its expansion efforts with the opening of...
CLEARWATER, Fla. - Aug. 3, 2018 - -- Award-winning financial services marketing firm Best Rate Referralsannounced its Founder and SVP of Lending Partnerships, Raymond Bartreau, will host the FREE webinar, "Mortgage Call Center: How to Win in Today's...
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LISLE, Ill. - July 23, 2018 - -- VisTracks Inc., provider of industry-leading family of FMCSA-certified Hours-of-Service (HOS), DVIR, and IFTA applications has seen great success with the launch of their world class call center.  Support...
American Help Desk, one of the nation's leading providers of outsourced call center services has expanded their support service offerings, including both technical and non-technical support as well as managed services.