Contact Center News

New Interactive Northwest, Inc. (INI) application lets callers make payments privately, then transfer back to the agent
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Application Ensures Users Can Remember, Retrieve and Record Everything that Happens on a Phone Call; Proprietary Framework Leverages Artificial Intelligence (AI) for Advanced Speech Analytics; Application to be Integrated into Evolve IP's Market-Leading U
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Nine in Ten On-Premises Respondents Plan Move to Cloud / Cloud Evaluation; Three in Ten Contact Centers Have Already Transitioned to Cloud