Customer Experience News

SaaS offering provides banks and insurers with MDM plus Customer 360 capabilities to address key business initiatives
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DENVER - Jan. 17, 2019 - -- CustomersFirst Now, a Customer Experience (CX) and Journey Mapping company, has been recognized as a Leader for the second consecutive year in the Aragon Research Tech Spectrumâ„¢ for Customer Journey Mapping.
"Technology is not an end unto itself and it shouldn't develop in isolation. It has to be woven into the overall customer experience. Someone at the senior level has to have oversight into the entire customer experience, including, but not limited to digi
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DENVER - Dec. 7, 2018 - -- CustomersFirst Now (CFN), a leading provider of Journey Mapping software and Customer Experience consulting services, has been named the winner of the 2018 Aragon Research Innovation Award for Customer Journey Mapping.
"Mobile is a major opportunity to offer customers a convenient way to access wealth management services. People want to take action whether they are on a train, on their way to work, or someplace else. However, J.D. Power studies this year found that whil
"If an organization is not generating new revenue that is based on new technologies and digital processes that it has put in place, then the organization is not on a path to true transformation" -- Eric Hutto, Unisys
Network services provider (NSP) Windstream is working with analytics platform provider Vitria to leverage innovative technologies to drive change, generate value and support emerging consumer demands in a secure and cost-effective manner.
Get on board and scale your capabilities to get proactive and attentive approach rewarding you with exceptionally satisfied customers like never before.
Get on board and scale your capabilities to get proactive and attentive approach rewarding you with exceptionally satisfied customers like never before.
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