Your privacy is critically important to us. At telave.com, we have a few fundamental principles:
- We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
- We store personal information for only as long as we have a reason to keep it.
- We aim to make it as simple as possible for you to control what information on our website is shared publicly or kept private.
- We aim for full transparency on how we gather, use, and share your personal information.
What This Policy Covers
- Our websites;
- Our mobile applications;
- Our other products and services that are available on or through our websites; and
Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.
Information We Collect
We only collect information about you if we have a reason to do so-for example, to provide our Services, to communicate with you, or to make our Services better.
We collect information in three ways: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let's go over the information that we collect.
Information You Provide to Us
It's probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:
- Basic Account Information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a telave.com account to provide an email address. Depending on the Services, we may also ask for full name, phone number, company name, company title and website.
- Public Profile Information: If you have an account with us, we collect the information that you provide for your public profile. For example, if you have a telave.com account, your username is part of that public profile, along with any other information you put into your public profile, such as a photo or an "About Me" description. Your public profile information is just that-public-so please keep that in mind when deciding what information you would like to include.
- Transaction and Billing Information: If you buy something from us, you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information.
- Content Information: Depending on the Services you use, you may also provide us with information about you in draft and published content . For example, if you write a post or profile that includes biographic information about you, we will have that information, and so will anyone with access to the Internet if you choose to publish the post publicly. This might be obvious to you...but it's not to everyone!
- Communications With Us: You may also provide us information when you respond to surveys, communicate with us about a support question, or post a question about your site in our public forums.
Information We Collect Automatically
We also collect some information automatically:
- Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services-for example, when you create or make changes to your website on telave.com.
- Usage Information: We collect information about your usage of our Services. For example, we collect information about the actions that users perform on our site-in other words, who did what, when and to what thing on the site. We also collect information about what happens when you use our Services (e.g., page views, support document searches, features enabled for your content, and other parts of our Services) along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
- Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions. We may also collect information about your precise location via our mobile apps (when, for example, you post a photograph with location information) if you allow us to do so through your mobile device operating system's permissions.
- Stored Information: We may access information stored on your mobile device via our mobile app. We access this stored information through your device operating system's permissions. For example, if you give us permission to access the photographs on your mobile device's camera roll, our Services may access the photos stored on your device when you upload a photograph to be posted on your content.
- Interactions with Other Users' Sites: We collect some information about your interactions with other users' content while you are logged in to your account with us, such as your "Likes" and the fact that you commented on a particular post, so that we can, for example, recommend posts we think may interest you.
Information We Collect from Other Sources
We may also get information about you from other sources. For example, if you create or log into your telave.com account through another service (like Google) or if you connect your website or account to a social media service (like Twitter), we will receive information from that service (such as your username, basic profile information, and friends list) via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available.
We may also get information, such as a mailing address or email addresses, from third party services about individuals who are not yet our users (...but we hope will be!), which we may use, for example, for marketing and advertising purposes.
How And Why We Use Information
Purposes for Using Information
We use information about you as mentioned above and for the purposes listed below:
- To provide our Services-for example, to set up and maintain your account, host your content, backup and restore your content, or charge you for any of our paid Services;
- To further develop and improve our Services-for example by adding new features that we think our users will enjoy or will help them to create and manage their content more efficiently;
- To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
- To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition- for example, we may analyze how many individuals purchased a plan after receiving a marketing message or the features used by those who continue to use our Services after a certain length of time;
- To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of telave.com and others, which may result in us declining a transaction or the use of our Services;
- To communicate with you, for example through an email, about offers and promotions offered by telave.com and others we think will be of interest to you, solicit your feedback, or keep you up to date on telave.com and our products; and
- To personalize your experience using our Services, provide content recommendations, target our marketing messages to groups of our users (for example, those who have a particular plan with us or have been our user for a certain length of time), and serve relevant advertisements.
Legal Bases for Collecting and Using Information
(1) The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account-for example, in order to enable access to our content on your device or charge you for a paid plan; or
(2) The use is necessary for compliance with a legal obligation; or
(3) The use is necessary in order to protect your vital interests or those of another person; or
(4) We have a legitimate interest in using your information-for example, to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or
(5) You have given us your consent.
How We Share Information
We do not sell our users' private personal information.
We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
- Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you or your content. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you), those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our Services (like analytics providers), and companies that make products available on our websites, who may need information about you in order to, for example, provide technical or other support services to you.
- Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request.
- To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of telave.com, third parties, or the public at large.
- With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the social media services that you connect to your content.
- Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services and we may share a hashed version of your email address to facilitate customized ad campaigns on other platforms.
- Other Site Owners: If you have a telave.com account and leave a comment on a post, your IP address and the email address associated with your telave.com account may be shared with the administrator(s) of the content where you left the comment.
- Published Support Requests: And if you send us a request (for example, via a support email or one of our feedback mechanisms), we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.
Information Shared Publicly
Information that you choose to make public is-you guessed it-disclosed publicly.
That means, of course, that information like your public profile, posts, other content that you make public, and your "Likes" and comments on other websites, are all available to others-and we hope you get a lot of views!
For example, the photo that you upload to your public profile, or a default image if you haven't uploaded one, along with other public profile information, will display with the comments and "Likes" that you make on other users' content while logged in to your telave.com account. Your public profile information may also display with your comments, "Likes," and other interactions on websites that use our service, if the email address associated with your account with us is the same as the email address that you use on the other website.
We also provide a stream of public data (like posts and comments) to subscribers, who may view and analyze the content (all subject to our Terms of Service), and may or may not have rights to re-publish it, publicly.
Public information may also be indexed by search engines or used by third parties.
Please keep all of this in mind when deciding what you would like to share.
How Long We Keep Information
We generally discard information about you when we no longer need the information for the purposes for which we collect and use it-which are described in the section above on How and Why We Use Information-and we are not legally required to continue to keep it.
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.
To enhance the security of your account, we encourage you to enable our advanced security settings, like Two Step Authentication if we offer it.
You have several choices available when it comes to information about you:
- Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, optional profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services may not be accessible.
- Limit Access to Information On Your Mobile Device: Your mobile device operating system should provide you with the ability to discontinue our ability to collect stored information or location information via our mobile apps. If you do so, you may not be able to use certain features (like adding a location to a photograph, for example).
- Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us. Just follow the instructions in those messages. If you opt out of promotional messages, we may still send you other messages, like those about your account and legal notices.
- Set Your Browser to Reject Cookies: At this time, telave.com does not respond to "do not track" signals across all of our Services. However, you can usually choose to set your browser to remove or reject browser cookies before using telave.com's websites, with the drawback that certain features of telave.com's websites may not function properly without the aid of cookies.
- Close Your Account: While we'd be very sad to see you go, if you no longer want to use our Services, you can close your telave.com account. Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above- for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.
Data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
- Request access to your personal data;
- Request correction or deletion of your personal data;
- Object to our use and processing of your personal data;
- Request that we limit our use and processing of your personal data; and
- Request portability of your personal data.
You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren't able to do that, or you would like to contact us about one of the other rights, scroll down to How to Reach Us to, well, find out how to reach us.
Other Things You Should Know
Because telave.com's Services are offered worldwide, the information about you that we process when you use the Services may be used, stored, and/or accessed by individuals operating anywhere in the world who work for us, other members of our group of companies, or third party data processors. This is required for the purposes listed in the How and Why We Use Information section above. When providing information about you to entities, we will take appropriate measures to ensure that the recipient protects your personal information adequately.
Ads and Analytics Services Provided by Others
Third Party Software
If you'd like to use third party plugins or extensions that enable services provided by third parties, or other third party software, please keep in mind that when you interact with them you may provide information about yourself (or your site visitors) to those third parties. We don't own or control these third parties and they have their own rules about collection, use and sharing of information, which you should review.
How to Reach Us