SEATTLE, Calif. - TelAve -- Auraya, a global leader in voice biometric technology, is proud to announce the availability of its advanced fraud detection solution, EVA Forensics, on the NICE CXexchange (https://cxexchange.niceincontact.com/en-US/apps...). This strategic integration empowers organizations using NICE CXone to seamlessly enhance their security measures and customer experience through real-time voice fraud detection.

Elevating Contact Center Security with EVA Forensics

In an era where synthetic voice attacks and deepfakes are increasingly sophisticated, EVA Forensics offers a robust defense mechanism. By continuously monitoring interactions between agents and callers, it proactively identifies known and suspected fraudsters, detects synthetic speech (https://aurayasystems.com/eva-solutions-suite-a...), and prompts immediate security measures. This ensures that organizations can protect their customers and maintain trust without compromising on service quality.

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Seamless Integration with NICE CXone

The inclusion of EVA Forensics in the NICE CXexchange allows for effortless integration into existing CXone environments. Organizations can now leverage EVA Forensics to:

• Detecting and stopping deepfake attacks.
• Monitor and analyze voice interactions in real-time
• Detect and mitigate fraudulent activities promptly
• Enhance compliance with regulatory standards
• Improve overall customer satisfaction by reducing security-related friction

About NICE

NICE Ltd. (https://www.nice.com/) is a global enterprise software company specializing in cloud and on-premises solutions that enable organizations to make smarter decisions based on advanced analytics of structured and unstructured data. With over 25,000 customers in more than 150 countries, including 85 of the Fortune 100 companies, NICE is a leader in customer experience, financial crime prevention, compliance, and public safety. Its flagship product, CXone, is a comprehensive cloud-native customer experience platform that includes omnichannel routing, analytics, workforce optimization, automation, and AI capabilities.

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About Auraya

Auraya (https://aurayasystems.com/) is at the forefront of voice biometric technology, enabling secure and convenient interactions for organizations and individuals. Through a global network of partners, Auraya integrates voice biometrics into customer-facing applications and advanced fraud detection solutions across various industries, including government, healthcare, financial services, and telecommunications.

To learn more about how EVA Forensics can enhance your organization's security and customer experience, contact us at info@aurayasystems.com