CHICAGO - TelAve -- Day 14 in the Carvana Certified Chaos Series...

Dr. Tracey Bond continues to chronicle her unraveling vehicle saga after purchasing a so-called "Carvana Certified" luxury SUV. After repeated delays, part failures, and a now-crumbling timeline, a new development has triggered deeper alarm.

Despite being told her vehicle would be ready by Thursday afternoon, June 12, 2025 by Juan at Meineke of Oak Park (Madison Ave.), Dr. Bond received a late-day call—not from Juan, but a new voice, Manny. The news? The refurbished transmission part, which she waited over a week to receive after the previous one arrived cracked, doesn't even fit her vehicle.

She was then presented with an option: wait another week for "option 2" or pay out-of-pocket to cover the cost difference for a new one.

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"What in the actual...? This isn't a bakery order gone wrong. This is a transmission repair on a vehicle I was told was certified. And today—of all days—is my first loan payment due with Bridgecrest."

Dr. Bond also received a customer satisfaction survey from Meineke and SilverRock, adding insult to mounting financial injury.

"You want my feedback? I'm still waiting for the car to be fixed. The first part was cracked. The second didn't fit. The third? Still a mystery."

This sequence highlights the collapse of coordination between Carvana, SilverRock, and their repair partner Meineke, undermining the consumer protection promised through their marketing and warranty agreements.

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🔻 Late Breaking Update:

On Freaky Friday, June 13, 2025, Dr. Bond received a mailed check from Carvana, LLC in the amount of $65.00, issued under Check #1200606, referencing an invoice dated 06/06/2025.

"Mood: April Fool's Day has long passed," said Dr. Bond. "At what point do the insults stop so the injuries can be addressed in full? I did not invest thousands, endure delays, emotional strain, and drive a defective luxury vehicle for a $65 bandage payment."

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Dr. Bond returned the check to its envelope and placed it directly into her consumer protection archive file.

🧠 BUYER ADVISORY:

Demand written confirmation on part condition and compatibility

Do not authorize installation of any part not approved in writing

Document ALL communications — voice, text, or survey

Report inconsistent dealership-repair-warranty conduct to state consumer protection offices

She remains in active preparation to file with the:

Illinois Attorney General

BBB

FTC

CFPB

"I've paid in time, trust, and today—officially—debt."

📍 MEDIA CONTACT:
Dr. Tracey Bond
📧 desk@beneficience.com
http://Beneficience.com