PHOENIX - TelAve -- Emerging Global Services (EGS), a leader in AI-powered outsourcing solutions for managed service providers (MSPs) and technology companies, announced today that it will be showcasing its latest innovations at  MSP EXPO, held February 11-13, 2025 at the Broward County Convention Center, Fort Lauderdale, Florida.  Collocated with ITEXPO, #TECHSUPERSHOW MSP EXPO is The Premier Conference and Networking Summit for MSPs - where MSP business owners and technology specialists share strategies to grow their managed services businesses. Meet EGS at Booth #2457 to learn how AI-driven service solutions are transforming customer engagement, IT support, and operational efficiency.

For more than 20 years, executives, technology buyers, sellers, resellers and manufacturers from companies of all sizes and industries assemble at ITEXPO to forge new business partnerships, collaborate and learn together and from one another. Dozens of conferences sessions, keynotes and panels will be focused on helping attendees move their businesses forward.

"At EGS, we specialize in delivering seamless, AI-powered outsourcing solutions that empower MSPs to improve efficiency, reduce costs, and enhance customer satisfaction. By integrating the best conversational AI on the market with a humanized approach, we help technology companies provide exceptional experiences while optimizing operations." Steve Shefveland, Founder & CEO, Emerging Global Services

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At MSP EXPO, EGS will highlight:

AI-Driven Call Center as a Service (CCaaS) – Optimized customer interactions and 24/7 support

Tech-Enabled Help Desk Solutions – AI-assisted IT troubleshooting and resolution

Scalable Workforce Solutions – Bilingual, highly trained staff for technical and customer support

Cloud & Telephony Integration – Seamless tech stack solutions tailored for MSPs

With locations in Seattle, San Jose, Hermosillo (Mexico), Mexicali (Mexico), San Diego, and London, EGS provides scalable outsourcing solutions that drive growth and efficiency for technology companies worldwide.

Registration for MSP EXPO is now open. For the latest MSP EXPO news, updates and information follow the event on X at @MSPEXPO.

About Emerging Global Services (EGS):

Emerging Global Services (EGS) is a leading provider of AI-powered outsourcing solutions, specializing in customer support, technical help desk services, and workforce optimization for MSPs and technology companies. By integrating humanized AI with the best conversational AI on the market, EGS enables businesses to scale operations, enhance customer engagement, and drive operational excellence. Learn more at www.emergingglobal.com.

About TMC
Through our news and solutions-focused editorial platforms, live events, webinars, and online advertising, TMC provides global buyers with valuable insights for making informed technology purchase decisions and successfully navigating markets.

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In turn, leading technology vendors rely on TMC, TMCnet and our family of sites and events for exceptional branding, thought leadership, and lead generation opportunities.

Our live events, including the ITEXPO #TECHSUPERSHOW, offer unparalleled visibility and sales prospects for all participants. With our customized lead generation programs, including a turnkey webinar program, we consistently deliver a steady stream of leads that translate into sales opportunities and database growth.

In addition, display advertising on respected news sites and newsletters generates millions of impressions, bolstering brand reputations.

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Michelle Connolly
Senior Marketing Manager
203.852.6800 ext.170
rconnolly@tmcnet.com