TUCSON, Ariz. - TelAve -- TUCSON, Arizona. IT Wes LLC has published a free guide for Tucson households and home offices that suspect they are paying too much for internet. It covers three things founder Wesley Schaeppi sees often in the field: outdated provider equipment, speed plans far larger than the household needs, and bills that jump when a promotional price ends.

"We pay these companies thousands of dollars a year, and all too frequently I see that we are not taking full advantage of their services or offerings," said Schaeppi.

The guide starts with the modem or router that an internet service provider, or ISP, leases to its customers. "Oftentimes I see devices that are four or five years old, and sometimes even more than 10," Schaeppi said. Asking for a replacement is usually free, and the guide lists what to say when asking.

Next comes speed. Many of Schaeppi's clients are home offices with one or two computers and a printer. "When I see these clients paying hundreds of dollars a month for bandwidth that they will never use, some questions need to be asked," he said. The guide explains why a 250 megabits per second plan is often plenty for a light user, even one now paying $200 a month for gigabit service.

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The third section takes on the advertised price that climbs once a 12-month promotion ends. "Personally, I think this should be illegal," Schaeppi said. "So if your ISP is playing this game, make sure to throw the ball back to them." The guide tells readers to call when the bill rises, ask for a list of every service on the account, and have unused extras such as a landline removed.

It also speaks to former Cox customers in Tucson, whose accounts moved to Spectrum in September. "I have not seen prices change because of the move, but I have seen better deals from Spectrum since it happened," Schaeppi said.

The guide is free, requires no signup, and is available at https://itwes.com/resources/lower-internet-bill-tucson/

For households that would rather hand off a new modem or router setup, the company offers in-home service at https://itwes.com/in-home-computer-help-tucson/

Schaeppi began as a computer repair technician, went on to manage Smart Parts PC, and spent four years as Director of Operations at a managed IT provider.

IT Wes LLC provides computer and IT support for homes, remote workers, and small businesses across Tucson, Oro Valley, Marana, and Catalina Foothills, with remote support available throughout the United States.