NAMPA, Idaho - TelAve -- Nampa, Idaho, USA and Singapore: Last Mile Inc., an operational intelligence company, today announced a strategic partnership with Sgital Pte. Ltd., a ServiceNow Premier Partner specializing in AI-enabled digital workflows.

The partnership has been created to help enterprises unlock a powerful new category of workflow automation: AI-driven operational workflows powered by real-time OT data inside the ServiceNow platform.

For years, enterprises have used ServiceNow to digitize and automate work across IT, employee services, customer operations, risk, security, and business processes. At the same time, the systems that run the physical world like manufacturing equipment, facility systems, supporting infrastructure, field assets, industrial systems, and operational environments have remained largely disconnected from the enterprise workflow layer.

That gap has limited how far AI-driven workflows can go.

Last Mile and Sgital are now working together to close that gap.

Through the partnership, Last Mile's OT integrations will bring live operational data into ServiceNow, while Sgital's AI-enabled workflow capabilities will help customers turn those signals into intelligent enterprise action. The result is a practical path for organizations to connect physical-world events directly to AI-powered workflows for response, coordination, escalation, analysis, and continuous improvement.

"This partnership is exactly where enterprise AI needs to go next," said Rodney Runolfson, CEO of Last Mile Inc. "AI workflows are only as powerful as the data they can see. Last Mile brings operational technology data into ServiceNow, and Sgital has the workflow and AI expertise to help customers turn that data into meaningful action. Together, we are helping ServiceNow customers move beyond traditional automation and into operational intelligence."

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With Last Mile and Sgital working together, enterprises can begin to activate ServiceNow workflows around real-world operating conditions, including:

• Equipment performance and degradation
• Facility and infrastructure events
• Field asset status
• Maintenance and service triggers
• Operational risk and compliance signals
• Workforce coordination
• Vendor and contractor response
• Safety, uptime, and efficiency workflows

The partnership is especially relevant for asset-intensive industries such as manufacturing, energy, utilities, logistics, healthcare, retail, transportation, facilities management, and public sector organizations — where operational events often require fast, coordinated action across teams, systems, vendors, and leadership.

Sgital brings deep ServiceNow delivery experience across AI-enabled digital workflows, enterprise automation, ServiceOps, employee workflows, customer workflows, risk, security, and App Engine solutions. Last Mile brings the integration layer required to expose operational technology data to the ServiceNow platform in a secure, scalable, and workflow-ready manner.

Together, the companies are enabling customers to ask a new question:

"What becomes possible when AI workflows inside ServiceNow can finally see what is happening in the physical enterprise?"

"This is a natural partnership," said Sachin Khatri, CEO of Sgital Pte. Ltd. "Sgital is focused on helping enterprises adopt AI-enabled workflows that create measurable business outcomes. Last Mile's OT integrations bring an entirely new class of operational data into ServiceNow. By combining that data with intelligent workflows, we can help customers automate more meaningful work, respond faster, and create value in areas of the enterprise that have historically been difficult to digitize."

The partnership reflects a broader shift in the market. Enterprises are no longer looking for AI as a standalone capability or "sidecar". They are looking for AI that is connected to the systems, data, and workflows that run the business.

By connecting operational technology data with AI-enabled ServiceNow workflows, Last Mile and Sgital are helping customers move from reactive process automation to proactive, context-aware execution.

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For ServiceNow customers, the partnership creates a path to:

• Extend ServiceNow deeper into business operations
• Use OT data to trigger AI-enabled workflows
• Reduce the delay between operational events and enterprise response
• Improve uptime, efficiency, safety, and service outcomes
• Create new value from existing ServiceNow investments
• Connect physical-world signals to the platform where work already happens

"This is not about replacing the systems companies already rely on," added Runolfson. "It is about connecting them. The opportunity is to make ServiceNow operationally aware so that AI workflows have the real-world context required to drive better decisions, faster action, and measurable business outcomes."

The two companies will work together on joint customer opportunities, ServiceNow workflow use cases, industry-specific demonstrations, and go-to-market activities focused on helping enterprises bring operational intelligence into the center of their digital transformation strategies.

About Last Mile Inc.

Last Mile Inc. is an operational intelligence company unlocking the next era of enterprise workflow. By bringing operational technology asset and performance data into ServiceNow, Last Mile enables organizations to extend the platform beyond IT and into the core of business operations — helping them run assets, workforce, vendors, and operational response from a single system of execution.

About Sgital

Sgital is an enterprise AI workflows company and a Premier partner of ServiceNow, helping organizations design, automate, and scale AI-powered workflows across the enterprise. With offices in Singapore and India, and serving clients across Asia Pacific, EMEA, and the Americas, Sgital enables businesses to operationalize AI within core enterprise processes.

Positioned as an AI Control Tower provider, Sgital brings together AI agents, automation, and workflows into a unified layer for managing and optimizing enterprise operations.

As a ServiceNow specialist, Sgital has delivered 1,500+ AI workflows across 80+ enterprise programs spanning IT, HR, customer experience, finance, operations, and risk & security.

Sgital's certified GoAIwithSgital 2.0 framework accelerates enterprise adoption of AI capabilities, including AI agents and Now Assist, enabling scalable and governed AI-driven operations.

Contact Information

Brian Surritt
brian@lastmileinc.ai
858.356.8342