RIDGEFIELD PARK, N.J. - TelAve -- Owensboro Health streamlined communication between EMS and Hospitals teams during Winter storm by using GD's CAREpoint Workstation. With the upgraded emergency department technology, the team efficiently handled over 5,000 incoming emergency calls.

The CAREpoint Workstation played a pivotal role in ensuring that vital patient information was transmitted quickly and securely, including 12 Lead EKGs, allowing hospital teams to be prepared before patients arrived. This seamless communication contributed to improved care and outcomes for patients in the region. When call volume was too high for their call center to answer every call, they were able to use the voice acknowledge feature on CAREpoint to play a prerecorded message to acknowledge their EMS teams. With call history, they were able to have instant access to replay and review those calls when time allowed, keeping them from having to call back EMS, ultimately saving both teams time.

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"We're thrilled to see how Owensboro Health utilized the GD CAREpoint Workstation to enhance emergency care during challenging circumstances," said Jimmy Nejmeh, VP of Technical Services & Support "This is exactly why we strive to innovate—to empower healthcare providers with tools that make a difference when it matters most."

The CAREpoint Workstation, part of GD's Solution Suite, is designed to bridge communication gaps between pre-hospital and hospital care teams. By consolidating communication channels and providing real-time patient data, CAREpoint helps healthcare teams deliver faster, better-coordinated care—a benefit clearly demonstrated during the storm at Owensboro Health.

General Devices remains committed to supporting healthcare providers across the nation with advanced solutions that improve patient outcomes and enhance team collaboration. We applaud Owensboro Health for their dedication to exceptional care and are proud to be their partner in healthcare innovation!

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About GD [General Devices]

GD is a 40-year-old medical technology company that specializes in mobile telemedicine and telehealth that enables simply smarter patient care by empowering hospitals, EMS, mobile integrated healthcare, community paramedicine, and public safety responders with the most comprehensive, highly configurable, and affordable medical team communications solutions.  Learn more at general-devices.com