EDINBURGH, Scotland - TelAve -- Alemba, a global IT Service Management (ITSM) and Enterprise Service Management (ESM) software provider, has officially launched ASM Hermes 10.2025.Q4, delivering a major set of upgrades to help organisations improve usability, accelerate workflows, and enhance accessibility across their service management environment.

The new release addresses key challenges commonly faced by IT and business service teams—including complex navigation, siloed platforms, and limited visibility across tools—providing a more intuitive, connected, and efficient service delivery experience.

"Hermes 10.2025.Q4 builds on our commitment to deliver a modern, intuitive and high performance ITSM platform," said Emily Taggart, General Manager of Alemba. "This release strengthens the analyst experience, expands integration capabilities and enhances accessibility, supporting our customers as they evolve their digital service ecosystems."

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New Features That Elevate Performance, Usability, and Integration

Modern Service Catalogue Widget

A new, visually modern Service Catalogue widget enables faster service discovery, clearer categorization, and a more intuitive user experience for employees and customers navigating available services.

Refreshed Nano Analyst Interface

Nano receives a major update, introducing a cleaner UI, improved navigation, enhanced workload management, and higher system responsiveness—giving analysts a smoother, faster and more productive workspace.

Upgraded Screen Designer

A redesigned Screen Designer delivers improved drag-and-drop accuracy, preview mode, and new visual indicators, allowing administrators to build and update layouts more efficiently.

ServiceNow Logic App Connector

A new connector provides real-time REST API synchronisation between Alemba Service Manager and ServiceNow, supporting unified incident, problem, event, request and task alignment. This reduces duplication and improves multi-platform workflows.

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Accessibility Upgrades

Hermes 10.2025.Q4 aligns with WCAG 2.2 AA standards, introducing clearer navigation, stronger visual contrast, and improved usability for all users—including those using assistive technologies.

Early Feedback and What's Next

Early adopters have reported:

• Faster analyst response times due to Nano performance upgrades
• Reduced cross-tool duplication with the new ServiceNow connector
• More efficient service catalogue navigation among end users

Alemba's upcoming roadmap will continue enhancing workflow automation, broaden integration capabilities, and expand accessibility features.

About Alemba

Founded in 2007 and headquartered in Edinburgh, United Kingdom, Alemba Ltd. is a global provider of enterprise-grade IT Service Management (ITSM) and Enterprise Service Management (ESM) software.

Alemba Service Manager (ASM) helps organisations streamline IT operations, automate workflows, and deliver efficient, user-friendly services across IT and business teams.

Alemba serves clients across healthcare, government, utilities, finance, and education, and is recognised for its modern UI, powerful workflow engine, strong integration capabilities, and commitment to accessible, inclusive digital experiences.

Website: https://alemba.com/