ALBURY, Australia - TelAve -- Automatrix, a web design, SEO and automation agency based in Albury-Wodonga, has launched a dedicated AI search visibility service for Australian small and medium businesses.

The service addresses a shift in how customers find suppliers. A growing share of buying research now starts inside AI assistants such as ChatGPT, Google AI Overviews, Perplexity and Claude, which answer questions directly rather than returning a list of links. Businesses that are invisible to those systems lose enquiries before a website visit ever happens.

Traditional SEO does not solve this on its own. AI assistants rely on clearly defined entities, structured data, consistent business information across the web and content that answers real questions in plain language. Most small business websites fail on several of those points.

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The Automatrix service covers entity clarity and disambiguation, schema markup, technical site fixes, Google Business Profile optimisation, content built around the questions customers actually ask, and ongoing monitoring of how a business is described and cited by major AI platforms.

"Business owners keep telling us their website used to bring in work and now it does not, and they cannot work out why," said Lee Sheedy, founder of Automatrix. "Often the answer is that customers are asking an AI assistant instead of scrolling through search results, and the AI has no idea the business exists. Fixing that is a different job to ranking on page one."

Automatrix also offers a free AI visibility checker, letting business owners see how their website is currently understood by AI search tools before committing to any work.

The agency works with trades, professional services, hospitality, retail and product businesses across regional New South Wales, Victoria and wider Australia, providing web design, search optimisation, AI visibility and business process automation.

More information is available at https://automatrix.au