EUREKA, Calif. - TelAve -- Coastal Business Systems (CBS) has announced that Scott Fairfield has been recognized with the 2026 Nexera Technician Service Excellence Award – Gold Level, based on 2025 performance data from Nexera suite subscribers.

This award recognizes top-performing technicians across Nexera dealerships who consistently demonstrate strong service quality, efficiency, and field performance. Scott's Gold-level recognition reflects his continued dedication to technical excellence and customer support.

Recipients are selected through Nexera's performance stack ranking, which is based on objective service metrics captured within the platform. These indicators include measurements such as Call Backs, Hold for Parts, World MCBV, World CPCP, and technician time management.

Scott earned this recognition through consistently strong service performance and a dependable approach to client support. His technical knowledge, responsiveness, and professionalism have helped Coastal Business Systems uphold the high standard of service customers count on.

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"Scott's Gold-level recognition reflects the consistency, accountability, and professionalism he brings to his work every day," said Evan Said, Director of Sales and Marketing at Coastal Business Systems. "He plays an important role in the experience we provide our clients, and it's great to see his work recognized at this level."

At Coastal Business Systems, technicians play a key role in helping clients maintain efficient and productive operations. Scott's ability to resolve issues effectively, reduce downtime, and support customer success has made him an important part of the CBS service team.

This recognition highlights not only Scott's individual achievement but also Coastal Business Systems' continued focus on service quality and operational performance.

About Coastal Business Systems

Coastal Business Systems has provided business solutions for more than 40 years, offering office technology, document management, and managed print services. CBS helps organizations improve efficiency and productivity with solutions designed to support their day-to-day operations.

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For more information about CBS and its services, visit www.coastalbusinesssystems.com.

About Scott Fairfield

Scott Fairfield is a valued member of the Coastal Business Systems service team, known for his professionalism, technical expertise, and commitment to customer support. Through his work in the field, he helps clients maintain reliable office technology systems while delivering the level of service CBS customers have come to expect.

Keywords

Coastal Business Systems, Scott Fairfield, Nexera Technician Service Excellence Award, Gold Service Award, Technician Recognition, Service Excellence, Managed Print Services, Office Technology, Eureka CA Business, Technical Performance, Service Team Recognition