Popular on TelAve
- Experience Trembling Firsthand with the New AgeMan® Tremor Simulator
- IRF Builders Forum Brings Global Leaders to Washington, D.C. to Advance Religious Freedom Through Cooperative Engagement
- The ITeam Ranked on Channel Partners 2025 MSP 501—Tech Industry's Most Prestigious List of Managed Service Providers Worldwide
- Keepy Uppy™ by Ollyball Wins Prestigious 2025 Influencer Award from Clamour & The Toy Association; Announces Fall 2025 Launch at Target Stores
- Colorado Scenthound Locations Partner with Humane Colorado to Give Adopted Dogs a "Clean Start"
- TCAA Welcomes Adolfo Gomez Sanchez to Its Family of Talented Speakers
- databahn Launches GenAI Sales Intelligence Platform to Revolutionize Fortune 500 and Global 2000 Account Research
- Shop American Made Goods: New Online Marketplace My American Goods Curates the Best of U.S. Made
- NYC Leadership Strategist Stacie Selise Launches Groundbreaking 4S Framework Series to Redefine Executive Excellence
- Honoring Black History, Culture, and Community in Fall River
Similar on TelAve
- DivX Empowers Media Enthusiasts with Free Expert Guides for Advanced MP4 Management
- Assent Expands Executive Team to Accelerate Global Growth & Innovation
- The World's Largest Green Economic Revolution Emerges as Nature, Tech, and Finance Converge
- Vinnetwork Unveils Decentralized AI Platform with Vinnetwork(VIN) Token to Challenge Tech Giants' Data Monopoly
- Pyro Marketing Opens New Digital Marketing Company in Saint Petersburg to Power Growth for Fitness and Ecommerce Brands
- Dr. John Salerno of Salerno Wellness Introduces Their New Full Body Capsule for Advanced LED Light Therapy Patient Treatments
- Radarsign Tackles Intersection Safety with Launch of Grid-Free Solar LED Stop Sign
- Adostics & Genmega Announce the Introduction of A-POD
- LIB and Nidec Rejoin Forces for Giant TH-0098 Temperature Humidity Test Chamber
- NASA Collaborative Agreement for Supply of Thin-Film Solar Tech for Orbital Application to Advance Development of Thin-Film PV Power Beaming: $ASTI
INI and CTIntegrations Create Secure Payment Solution
TelAve News/10628154
New voice and desktop-enabled application allows callers to make payments privately during agent interactions
TUALATIN, Ore. & CEDAR PARK, Texas - TelAve -- Contact center solutions developer Interactive Northwest, Inc. (INI) has partnered with Omni-channel integration specialist CTIntegrations to deliver INI SecurePaymentAssistant™, a secure agent-assisted payment application. INI SecurePaymentAssistant is purpose-built to address the security concerns of today's contact center, including work from home agents.
INI SecurePaymentAssistant, which integrates with the Avaya Experience Portal, protects sensitive financial data by placing the contact center agent on hold while the caller makes a payment, aiding Payment Card Industry Data Security Standard (PCI DSS) compliance. When INI SecurePaymentAssistant is integrated with the CTSuite™ web client, agents can launch and connect callers to the voice-enabled payment application, while receiving real-time progress updates at the desktop. Agents are unable to hear or view any payment transaction information during the interaction. The flexible configuration options in INI SecurePaymentAssistant allow for callers to be reconnected to the agent, transferred elsewhere, or disconnected once the payment is complete. INI SecurePaymentAssistant features an easy-to-use web administration interface, and allows payments with stored or new credit cards.
More on TelAve News
"Regardless of how trustworthy an agent may be, giving someone your credit card number over the phone feels risky to most people. We designed INI SecurePaymentAssistant to reassure callers that their payment information remains confidential, while still allowing them to continue their conversation with an agent," said Danette Craig, President, INI. "INI SecurePaymentAssistant offers a better customer experience and alleviates awkward financial information exchanges with agents. It also helps protect agents and organizations from accusations of wrongdoing."
INI SecurePaymentAssistant fully integrates with the popular CTIntegrations CTSuite web client, enabling one-click transfers to the payment application and on-screen progress monitoring. CTSuite provides an intuitive agent interface which allows multimodal communication channels and integration with Avaya CC Elite.
"CTIntegrations is always looking for ways to enhance CTSuite so that it better serves the needs of today's contact centers," said Ronny Flaatten, CTO of CTIntegrations. "Adding INI SecurePaymentAssistant to CTSuite addresses a key concern our customers are pivoting to support, which is agents working from home in a non-corporate environment."
INI SecurePaymentAssistant is now available through INI, CTIntegrations, and Avaya Partners. For more features, benefits and information, visit www.interactivenw.com or www.ctsuite.io, or call 1-800-732-3236.
More on TelAve News
About Interactive Northwest, Inc.
Since 1992, INI has been a leader in developing IVR and telephony communication software. Recognized for its expertise in voice response, speech recognition, CTI, and security, INI delivers solutions that result in high satisfaction for clients, partners, and end-users alike. For more information visit www.interactivenw.com or contact INI at 1-800-732-3236.
About CTIntegrations LLC
Founded in 2007, CTIntegrations, LLC is an Austin-based software development and system integration company focused on contact center technology. Our highly skilled and certified team of experts provides a wide range of software development and professional services from pre-sale design and engineering to implementation. To learn more, go to www.CTIntegrations.com.
INI SecurePaymentAssistant, which integrates with the Avaya Experience Portal, protects sensitive financial data by placing the contact center agent on hold while the caller makes a payment, aiding Payment Card Industry Data Security Standard (PCI DSS) compliance. When INI SecurePaymentAssistant is integrated with the CTSuite™ web client, agents can launch and connect callers to the voice-enabled payment application, while receiving real-time progress updates at the desktop. Agents are unable to hear or view any payment transaction information during the interaction. The flexible configuration options in INI SecurePaymentAssistant allow for callers to be reconnected to the agent, transferred elsewhere, or disconnected once the payment is complete. INI SecurePaymentAssistant features an easy-to-use web administration interface, and allows payments with stored or new credit cards.
More on TelAve News
- Assent Expands Executive Team to Accelerate Global Growth & Innovation
- The World's Largest Green Economic Revolution Emerges as Nature, Tech, and Finance Converge
- Vinnetwork Unveils Decentralized AI Platform with Vinnetwork(VIN) Token to Challenge Tech Giants' Data Monopoly
- Centennial Flyers to Become Colorado's First Launch Customer for All-Electric B23 Energic Aircraft
- Pyro Marketing Opens New Digital Marketing Company in Saint Petersburg to Power Growth for Fitness and Ecommerce Brands
"Regardless of how trustworthy an agent may be, giving someone your credit card number over the phone feels risky to most people. We designed INI SecurePaymentAssistant to reassure callers that their payment information remains confidential, while still allowing them to continue their conversation with an agent," said Danette Craig, President, INI. "INI SecurePaymentAssistant offers a better customer experience and alleviates awkward financial information exchanges with agents. It also helps protect agents and organizations from accusations of wrongdoing."
INI SecurePaymentAssistant fully integrates with the popular CTIntegrations CTSuite web client, enabling one-click transfers to the payment application and on-screen progress monitoring. CTSuite provides an intuitive agent interface which allows multimodal communication channels and integration with Avaya CC Elite.
"CTIntegrations is always looking for ways to enhance CTSuite so that it better serves the needs of today's contact centers," said Ronny Flaatten, CTO of CTIntegrations. "Adding INI SecurePaymentAssistant to CTSuite addresses a key concern our customers are pivoting to support, which is agents working from home in a non-corporate environment."
INI SecurePaymentAssistant is now available through INI, CTIntegrations, and Avaya Partners. For more features, benefits and information, visit www.interactivenw.com or www.ctsuite.io, or call 1-800-732-3236.
More on TelAve News
- Dr. John Salerno of Salerno Wellness Introduces Their New Full Body Capsule for Advanced LED Light Therapy Patient Treatments
- $14M Expansion Deal with Famed David Lloyd Highlights Rebrand of Sports, Entertainment and Gaming Innovation by AI Driven, Online Fan Engagement Co
- Heartfelt Dreams Foundation Launches Campaign to Build CHD Hospital
- Radarsign Tackles Intersection Safety with Launch of Grid-Free Solar LED Stop Sign
- Miami Real Estate Agent Drastically Increases Interest In Homes
About Interactive Northwest, Inc.
Since 1992, INI has been a leader in developing IVR and telephony communication software. Recognized for its expertise in voice response, speech recognition, CTI, and security, INI delivers solutions that result in high satisfaction for clients, partners, and end-users alike. For more information visit www.interactivenw.com or contact INI at 1-800-732-3236.
About CTIntegrations LLC
Founded in 2007, CTIntegrations, LLC is an Austin-based software development and system integration company focused on contact center technology. Our highly skilled and certified team of experts provides a wide range of software development and professional services from pre-sale design and engineering to implementation. To learn more, go to www.CTIntegrations.com.
Source: Interactive Northwest, Inc.
0 Comments
Latest on TelAve News
- Bach and Beyond: Cellists Return to the Beach for 2nd Annual Bethany Beach Cellofest
- NR7 Miner launches zero-cost USDT cloud mining service: daily stable income + referral rewards for double profit
- Deaths Spur Closures, but Troubled Teen Camps Must Be Banned, CCHR Warns
- Palmer Lake Wine Festival To Build Bridges in Small Mountain Community, Highlight Local Businesses
- SacraPod Suites Unveils AI-Powered 'Work + Rest' Smart Hospitality Model for Retrofitting Underused Motels Across the U.S
- From Real Estate to Reel Power: H.L Woods Carves His Legacy as a Cutting-Edge Visionary Filmmaker
- New Release: 'The Invisible Alternative' Unveiled by Atrisk Corporation, Resilient
- Cynthia Pinot Among Artists Selected for Renowned London Art Biennale 2025
- Real Estate Experts Highlight Jersey Shore as a Smart Buy in 2025
- $18 Price Target Issued in New Research Report After $34 Million Revenue Forecast from Acquisition; $101.5 Million Net Revenue in 2025; NAS DAQ: IQST
- West Dentistry Welcomes New Oral Surgeon to Enhance Patient Care
- The AML Shop Launches New Financial Investigations Unit, Appoints Director to Lead the Initiative
- Raidium révolutionne le diagnostic de la Sclérose en Plaques en partenariat avec l'Hôpital Fondation Adolphe de Rothschild
- New Podcast "Spreading the Good BUZZ" Hosted by Josh and Heidi Case Launches July 7th with Explosive Global Reach and a Mission to Transform Lives
- The Herbal Care, Led by Markel Bababekov, Becomes a Top Dispensary in NYC's Upper East Side
- Digital Watchdog Launches New myDW Cloud Services
- Stan Fitzgerald Appointed Acting Press Secretary for Veterans for America First VFAF Georgia State Chapter
- Drone Light Shows Emerge as the New Standard in Live Event Entertainment
- Lore Link is Here to Help Organize Your Game
- Chappaqua's Annual Townwide Summer Sale – Unbeatable Savings at Your Favorite Local Boutiques!