MELBOURNE, Australia - TelAve -- Who Should Read This?
Security leaders, compliance officers, contact centre managers, and risk professionals accountable for protecting customer data and ensuring compliance.

Introduction
Traditional pause-and-resume methods for PCI DSS compliance are outdated. This report explores the risks of this approach and introduces a future-proof alternative.

Why Pause and Resume No Longer Fits the Bill
With PCI DSS v4.0 enforcement from starting NOW, manually pausing and resuming recordings is no longer effective. Key risks include:

1. Human Error
   Agents may forget to pause or resume recordings, leading to accidental exposure of sensitive data and compliance violations.
2. Insider Threats
   Malicious actors can bypass the process, endangering customer data. Insider threats are a significant security risk.
3. Post-Call Redaction is Insufficient
   Redacting card data after recording does not eliminate risk. PCI DSS v4.0 also requires strict daily log checks (Requirements 10.6 and 10.7), adding operational burden.
4. Business Disruption
   Pause-and-resume disrupts essential operations, including compliance documentation, dispute resolution, training, and AI-driven analytics.

Case Study: Compliance Pitfalls in Transport Industry

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A logistics company faced a crisis when recordings contained unredacted card data, forcing deletion of all recordings, leading to loss of legal contracts, training resources, and customer insights.

A Smarter Approach to PCI Compliance
SecurePII provides a cost-effective solution for securing personal data while ensuring full compliance with PCI DSS v4.0.

Key Benefits of SecurePII

• Seamless PCI compliance – Eliminates the need to pause or redact recordings.
• Complete, secure call recordings – Ensures compliance while maintaining business functions.
• AI-compatible compliance – Recorded conversations remain usable for analytics and model training.

Take Action Today

• Ensure your compliance strategy is future-ready.
• Contact us: https://www.securepii.cloud/contact/
• Visit: https://www.securepii.cloud/