BRENTWOOD, Tenn. - TelAve -- IntellaTriage, an after-hours nurse-based triage and telehealth solutions provider, has named Olivia Gaffney, RN 2022 Nurse of the Year. This prestigious achievement is awarded based on year-long metrics, including quality of care, clinical skill, and flexibility, and is decided on by CEO Daniel Reese with collaboration from the IntellaTriage leadership team. In addition to the accolade, the IntellaTriage Nurse of the Year annual honoree receives a 4-day trip for two to the location of their choice, including airfare, hotel accommodations, and activities. Olivia Gaffney chose Marco Island, FL, as her destination and traveled with her husband, Brian.

IntellaTriage leadership chooses an Employee of the Month throughout the year based on various factors that are important to the service's success, including quality of care and customer service. If the honoree is a nurse, they become eligible for the Nurse of the Year award. As a recipient of Nurse of the Year 2022 (awarded in January 2023), Olivia Gaffney took full advantage of the prize by heading to Marco Island with her husband. The couple took a boat tour along the coast of the Gulf of Mexico and were fortunate to be followed by playful dolphins on the way back.

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Olivia has certainly earned this award. In the healthcare space for over twenty years, the certified hospice nurse joined IntellaTriage in 2021 and has been improving the lives of nurses and patients ever since by taking time to make them feel comfortable and confident that someone will provide care at all hours of the day or night. In addition, she is a valuable team leader and collaborator.

This award and its accompanying trip arrived at just the right time. The Gaffneys celebrated 15 years of marriage this year. Still, they had not prioritized a true celebration due to COVID, a cross-country move, and adding a puppy to the household (all in the past three years). "Every moment of this trip was easy and relaxing. I continue to be overwhelmed with gratitude that I won this trip," the Nurse of the Year recipient shared. "This trip came at such a wonderful time, and we feel very blessed by how IntellaTriage treated us. Thank you from the bottom of my heart!"

"It is nurses like Olivia that allow us to provide much-needed remote triage service to our clients and their patients," said Daniel Reese, CEO. "Olivia is calm, consistent, and reliable, an overall great nurse who provides excellent triage service in a compassionate, empathic manner. Olivia embodies the IntellaTriage Way, and we are fortunate to have her - and nurses like her – as part of our caregiving team."

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About IntellaTriage. Founded in 2008 to address a significant unmet need for hospice and home health providers, IntellaTriage leverages the country's largest team of registered nurses to provide compassionate, round-the-clock care and telehealth services 365 days a year. IntellaTriage uses a tailored approach for each client, offering agencies and caregivers a direct line to trained triage nurses who operate above and beyond the traditional answering service. For instance, triage nurses can handle up to 80% of hospice caller needs, such as medication refills, symptom management guidance, and DME assistance. IntellaTriage has grown more than 250% over the last five years due to industry demand for its tech-enabled services.

Visit intellatriage.com for more information.