KALISPELL, Mont. - TelAve -- How the Program Works:
1.  Technology in Trusted Spaces: Telehealth stations are installed in partner shelters and service centers. Outreach workers carry secure tablets to engage individuals on the street or in encampments.
2.  Trauma-Informed, Specialized Care:** Patients are connected to clinicians trained in trauma-informed care, substance use disorders, wound care, and psychiatry.
3.  Simplified Access: A streamlined intake process removes traditional barriers; no ID or permanent address is required to receive care.
4.  Wraparound Support: The model integrates with case management to connect patients with prescriptions (via partner pharmacies), social services, and future follow-up care, creating a continuum of support.

Addressing a Critical Need:
Individuals experiencing homelessness face disproportionately high rates of chronic illness, mental health conditions, and acute infections, yet they are among the least likely to access traditional clinic-based care. Emergency departments often become their only point of contact with the healthcare system, leading to worse outcomes and higher costs.

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"This partnership with OpenTelemed fundamentally changes our ability to care for our guests," said a spokesperson for a partnering shelter. "Now, with a private space and a tablet, we can get someone in front of a doctor or counselor in minutes. It's a game-changer for providing compassionate, immediate care."

Program Goals & Measurable Impact:
The "Care Without Addresses" initiative aims to:
Reduce unnecessary emergency department visits for treatable conditions.
Improve management of chronic diseases and mental health.
Increase engagement and continuity of care for a transient population.
Provide partners with data and insights to support advocacy and funding efforts.

OpenTelemed is actively seeking additional partnerships with homeless service agencies, public health departments, and Medicaid managed care organizations to expand the initiative nationally.

Media Contact:
OpenTelemed Services LLC
Media Relations
info@opentelemed.com
(833) 948-2009
OpenTelemed Services (https://opentelemed.services/)