READING, U.K. - TelAve -- One of the UK's largest housing providers in the North of England with 29,000 homes, YHG utilises Microsoft's Dynamics 365 platform and selected FLS VISITOUR to provide a robust dynamic scheduling and mobile solution that could also integrate seamlessly with its MRI AccuServ repairs management system.

First was to deliver the FLS solution for fix360, YHG's dedicated repairs team with circa 200 operatives, secondly the voids team, and subsequent business functions to include surveyors and tenant liaison officers - in total more than 300 resources. Darren Halliwell, YHG's Chief Information Officer, said: "At the heart of our functional requirements was dynamic scheduling and accurate routing."

Highlighted results include:

• 25-32% increase in job completion by operatives through efficiency and a commensurate saving in fuel and emissions per job helping towards costs and ESG.
• Greater visibility and a reduced risk of backlogs.
• Automated messaging of arrival time reminders to the customer, improving service and reducing the risk of a 'no access' appointment.
• Customer self-service appointment booking has been enabled and a repair can be reported in seconds, 24/7, fitting around resident lifestyles and working days.

The success of this project has received recognition in housing industry awards, with YHG a finalist for 'Best Digital Transformation'.

More on TelAve News

• $12.8 Million Net Revenue for 2024 for Cloud-Based Crowdsourcing Recruitment and SaaS-Enabled HR Solutions Provider: Baiya International Group Inc
• Hire Virtue Announces Executive Sponsorship Opportunity for Houston Hiring Blitz & Job Fair on August 6, 2025
• Inked & Maxim Model Teisha Mechetti Turns Heads—And Builds Community Impact
• Plan to Launch Silo Technologies' Cybersecurity Pilot Program for Ultimate Nationwide Deployment via Exclusive Partnership: Stock Symbol: BULT
• Robert Michael & Co. Real Estate Team Celebrates Industry Recognition and Showcases Premier Central Florida Listings

Once a customer's need is qualified by the call centre or via its 24/7 self-service resident portal, Your Home Hub, FLS VISITOUR provides the optimal AM/PM appointment choices according to available operatives and existing commitments, with the customer receiving confirmation text messages as reminders. This utilises real-time optimisation, not just finding white-space to fill in the diary, with the added accuracy of time-of-day actual traffic speeds for every journey. Each appointment is therefore cost-effective and punctual, using operatives with the right skills enabling the best possibility of a first-time fix.

Continue reading this story at https://fastleansmart.com/en/blog/your-housing-group-increases-productivity-of-its-field-service-by-25-32-with-fls-visitour-dynamic-scheduling-solution/

About FLS - FAST LEAN SMART

More on TelAve News

• AI-Based Neurotoxin Countermeasure Initiative Launched to Address Emerging National Security Needs: Renovaro, Inc. (N A S D A Q: RENB)
• The Naturist World Just Shifted — NaturismRE Ignites a Global Resurgence
• Ace8 Launches Cutting-Edge Observability Service to Empower Modern IT Operations
• AceMQ Unveils Advanced Containerization Solutions to Accelerate Digital Transformation
• $796,000 in Q2 Revenue Marks Highest Earnings to Date on 3 Trailing Quarters of Profitability in Multi-Billion Homebuilding Sector: Stock Symbol: IVDN

FLS VISITOUR enables the intelligent optimisation of schedules and resources in real time, delivering more flexibility, route planning ability, and enormous cost savings. www.fastleansmart.com/en

About Your Housing Group
Your Housing Group Limited, a Charitable registered society under the Co-Operative and Community Benefit Societies Act 2014 no 30666R registered with the HCA no L4203. For all PR & Media enquiries please contact Bird Consultancy on 07816 294055 or email yhg@birdconsultancy.co.uk